Store Policies
These policies govern purchases made through thebehavioral.tech. Please review them before placing an order. If you have any questions, don't hesitate to reach out.
Order Processing
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been placed and a follow-up notification when it ships. If an item is temporarily out of stock, you will be warned before you make a purchase or notified via email.
Shipping & Delivery
Physical orders are shipped from Sunnyvale, CA. Domestic orders typically arrive within 5–7 business days, though delivery times may vary depending on your location and the carrier. International shipping is available but may take longer and could be subject to customs fees, which are the responsibility of the buyer.
Tracking information will be provided by email once your order ships.
Returns & Refunds (Physical Products)
We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging. Partial refunds may apply to books with obvious signs of use, items not in original condition, or items returned after the 30-day window.
Once we receive and inspect your return, we will notify you by email whether the refund has been approved. Approved refunds are applied to your original payment method.
Refunds (Digital Products)
We offer a 3-day money back guarantee on all digital products. If you are unsatisfied with a digital purchase for any reason, contact us within 3 days of your purchase date and we will issue a full refund — no questions asked.
Late or Missing Refunds
If you haven't received an expected refund, check your bank account, then contact your credit card company — processing can take time. If you've done both and still haven't received it, contact us at austenmc@thebehavioral.tech.
Exchanges
We replace items only if they are defective or damaged. To arrange an exchange, email us at austenmc@thebehavioral.tech and ship the item to: 1030 E El Camino Real #442, Sunnyvale, CA 94087.
Return Shipping
Buyers are responsible for return shipping costs, which are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Ship returns to: 1030 E El Camino Real #442, Sunnyvale, CA 94087.
Contact & Support
I do my best to respond to all inquiries within 2 business days. For any questions about your order, our policies, or anything else, reach out at austenmc@thebehavioral.tech.